Frequently Asked Questions and Answers

1. What is Kuver Products?

Kuver Products is a manufacturing firm for school belts, school ties, school badges and school buckles.

2. With whom Kuver Products deal?

Kuver Products deals with wholesalers, retailers and schools. Since we are manufacturers we do not deal with direct customers becasue of insufficient quantity.

3. Placing an Order

Kuver Products does not work on credit basis. All the dealing done by Kuver Products are on advance basis. While placing an order, our reprentative will email you the estimate for the required products as well as the account details. 50% of the total estimated amount is to be paid while placing an order. An order will not be valid untill the advance is paid.

4. Duration for manufacturing your products

Orders will be deemed to have been placed when an email confirmation or a confirmation call has been received from a responsible executive of the client’s company.

4. Freight criteria

Kuver Products does not provide free delivery. Fright charges are added extra to the invoice. A client can choose his own transportation service as per his convenience.

5. ORDERS

Orders will be deemed to have been placed when an email confirmation or a confirmation call has been received from a responsible executive of the client’s company.

6. TIMETABLE

Kuver Products will use its best endeavors to supply the services or materials within the quoted time (normally within a maximum of seven days from order or otherwise as agreed) but time will not be of the essence within the contract.

7. RISK OF LOSS

The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.

8. PAYMENTS

8.1 New clients or other clients out of terms may be expected to pay in advance for their services.

8.2 All other invoices issued by Kuver Products shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by Kuver Products. In the event of late payment, Kuver Products may charge interest on the amount.

8.3 If any amount of an invoice is disputed then the Client shall inform Kuver Products of the grounds for such dispute within seven days of delivery of the goods and shall pay to Kuver Products the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.

8.4 Kuver Products reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

9. CANCELLATION

In view of the nature of the service, any order – once confirmed by Kuver Products – is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to Kuver Products forthwith.

10. DELIVERY

10.1 The majority of products as supplied by Kuver Products are dispatched via courier service and shall be deemed as having been delivered when the courier is dispatched.

10.2 Kuver Products reserves the right to substitute conventional delivery methods without notice or penalty should electronic dispatch prove inconvenient; in which case delivery by Kuver Products will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. Kuver Products will be entitled to charge the Client for any expenses of delivery other than normal postage charges.

11. NOTICE

All written notices to be served on or given to the client shall be sent or delivered to the client’s principle place of business and shall be treated as having been given upon receipt.

12. LOSS OR DAMAGE TO SUPPLIES

Kuver Products will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Client (or which may be received from the Client).

13. USAGE OF THE SERVICES OR MATERIALS

Unless otherwise agreed in writing by Kuver Products, the Client (and their clients) shall be entitled to use the services and materials provided as follows:

13.1 The lamination on the buckles can turn to yellowish tone due to moisture. Kuver Products is not responsible for this.

13.2 The photo on the buckles may fade due to moisture. Kuver Products holds no responsibility for it.

14. CONFIDENTIALITY

Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business which comes into that party’s possession and shall not use such information and material without written permission by the other party. This provision shall not, however, apply to information or material which is, or becomes, public knowledge by means other than by breach by a party to this clause.

15. EMPLOYMENT OF PERSONNEL

Subject to the prior written consent of Kuver Products the Client shall not induce to employ, whether as an employee, agent, partner or consultant, any employee of Kuver Products directly associated with delivery of the Goods.

16. WARRANTY

16.1 Kuver Products warrants that it has the right to provide the Goods but otherwise the Goods are provided on an “as-is” basis without warranty of any kind, express or implied, oral or written including, without limitation, the implied conditions of merchantable quality, fitness for purpose and description, all of which are specifically and unreservedly excluded. In particular, but without limitation, no warranty is given that the Goods are suitable for the purposes intended by the Client.

16.2 Kuver Products warrants that the Goods will be supplied using reasonable care and skill. Kuver Products does not warrant that the Goods supplied are error-free, accurate or complete.

17. LIMITATION OF LIABILITY

17.1 Kuver Products shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods. Any liability of Kuver Products shall in any event be limited to the license fees paid by the Client in the year in which the event of default arises.

17.2 Nothing herein shall limit either party’s liability for death or personal injury arising from the proven negligence by itself or its employees or agents.

17.3 The Client shall fully indemnify Kuver Products against any liability to third parties arising out of the Client’s use of the Goods.

18. FORCE MAJEURE

Kuver Products will not be liable to the Client for any loss or damage suffered by the Client as a direct result of Kuver Products, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.

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